Privacy Policy



This Privacy Policy governs the manner in which Azuma Foods (Canada) Co., Ltd. (“Azuma Foods”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Azuma Foods.


Personal information


Personal information is any information about an identifiable individual, including any information that, alone or in combination with other information, could be used to identify an individual. Personal Information includes, but is not limited to a User’s name, email address, mailing address, phone number, (in this Privacy Policy referred to as “Personal Information”).


We may collect personal information from Users in a variety of ways, including, but not limited to, when Users fill out a form, we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information.


Web browser cookies


Our Site may use “cookies” to enhance User experience. User may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. If doing so, note that some parts of the Site may not function properly.


How we use collected information


Azuma Foods may use Users personal information through the Contact Us form for the following purposes:


• To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• To improve our Site
We may use feedback you provide to improve our products and services.

• We collect only the personal information that we need for the purposes of providing services to you. We inform you, before or at the time of collecting personal information, of the purposes for which we are collecting the information.

• We collect your personal information directly from you or from agencies or individuals that have been authorized by you to provide us with your personal information.

Sharing your personal information


We do not sell, trade, or rent Users personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We disclose your information to third parties only with your express consent and only for purposes that have been fully discussed with, and understood by, you. We may disclose your personal information without consent when required by law.


You have the right to opt-out of the sale of personal information, which can be done by sending a request to the mailing address or email address listed at the bottom of this privacy policy.


You may withdraw consent to the use and disclosure of personal information at any time. We will respect your decision, but we may not be able to provide you with certain services if we do not have the necessary personal information.


In some cases, your consent will be requested in writing; at other times, you may indicate your consent to us verbally or by some action on your part. When your consent is required, we will provide you with information about the purposes for which the information is being collected and used, and circumstances in which it will be disclosed.


The Privacy Officer is accountable for the implementation of this policy. Any issues, questions or complaints arising from breaches of this policy should be directed to the Privacy Officer (see contact information on the bottom of this privacy policy).


Changes to this privacy policy


Azuma Foods has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site and/or if you would like to opt-out of any uses of your Personal Information, obtain access, request correction or deletion, make a complaint, or generally have any questions or concerns about our Privacy Policy, you may contact the Azuma Foods Privacy Officer at the address provided below, or send an email to


Azuma Foods (Canada) Co Ltd.
Attn: Privacy Officer (Planning & Corporate Affairs Department)
11451 Twigg Place
Richmond, British Columbia V6V 2Y2


Azuma Foods will consider all complaints, and will respond in a timely manner. If the complaint is well-founded, Azuma Foods will take suitable measures to address the complaint.


Copies of this Privacy Policy may be obtained at any time by request directed to the Azuma Foods Privacy Officer.


This document was last updated on March 31st, 2022